Customer Service Manager

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Customer Care
  • Deadline:
    July 4, 2021
  • Job Level:
  • Gender:
    Other

Overview

The incumbent should be able to develop and maintain brand integrity consistency with all company marketing initiatives and communication.

Job Description

  • Responsible for creating marketing plans, including budget and short and long-term strategy.
  • Create and maintain consistent corporate brand/image voice cross product lines, events, and promotional materials, and throughout company departments.
  • Implement creative & new ideas to promote organic growth.
  • Supervise operations of the company’s email program and website on a daily basis, and also perform analytics reviews.
  • Responsible for planning of company promotional and advertising communications projects such as electronic, print, and special events to execute parts of the marketing plan.
  • Supervise the design, production, and distribution of collateral and promotional materials to aid company’s sales and marketing programs.
  • Responsible for all company interactions on the social media, including responding to messages, creating messages and uploading photos.
  • Apply various social media tactics in creating brand awareness and generating inbound traffic that strengthens the company’s social media presence.
  • Create original, error free, clear, and concise copy for website content, promotional materials, blog entry, and newsletter that ensures compelling and effective communication.
  • Apply various digital analytics and media tracking tools to generate reports on progress of work on social media.
  • Put in place measures for recording success in marketing and communication efforts; gather result data and produce reports for the management team.

REQUIREMENTS

  • Excellent in communication, marketing, public relations or advertising.
  • A minimum of 2-3 years’ experience working in related field.
  • Excellent communications skills both written and verbal (Public Speaking)
  • Experience with various advertising campaigns, including B2B and B2C.
  • Experience working with WordPress and other web content management tools.
  • Ability to work effectively with MS Office packages.
  • Strong experience with social media marketing campaigns.
  • Excellent presentation skills
  • Reside around Ikeja and its environs because of getting to work on time.

Job Type: Full-time

Salary: ₦70,000.00 /month

Experience:

  • Management: 3 years (Preferred)
  • Customer Service: 1 year (Preferred)

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